Harvard Business School Case Analysis Study Example | Topics and Well Written Essays - 1250 words

Harvard Business School Analysis - Case Study Example James commitment is seen as he travelled to various countries from Sun’s headquarters in California unexpectedly with a few hours’ notice to meet the 45 global team members dealing with customer implementation in France, United Arab Emirates (UAE), United States (US), and India. The fact that he followed up the core of the problem shows that he is responsible, flexible, and dependable hence portraying the character of an intelligent manager of a global team. You displayed an image of responsibility as a manager when you travelled to the countries where Sun operates to find out for the second time why they were not responding promptly to the customer system outage, as they were required by the agreements in their service contracts. James managed his global team well by ensuring constant communication between the other managers in other countries for instance; he had strings of emails that had been forwarded by service managers such Ashok Rahul from Mumbai team. This effort confirms that James is knowledgeable of all the events that take place in the firm in various countries hence ensuring success in the business. James is an organized leader as he ensured recruitment of individuals from at least all the countries where they had operations in Europe and Asia to serve the customers of Sun’s enterprise. The experience of James in the technical field enables him to manage the global teams and enables him to get a sixth sense and to trust himself when in challenging situations (Garton and Wegryn, 45-46). In my opinion, the individual who should be blamed for the HS Holding crisis is Praveen Devilal who is the Support Engineer for team in Mumbai. Praveen should be blamed because due to his irrational behavior he used the weekday contact protocols instead of using the weekend protocol forgetting that in California it was still a weekend. Nick Elliott the Application